Return & Exchange
We offer 30 days warranty for all products sold by ZAgifts.com
Please note that the following conditions should be met to return or exchange an item within 3 days from delivery:
- The product needs to be in the exact condition as received and shouldn’t be tampered with.
- Any barcode or label on the box should not be removed.
- Item/s should be in original packaging with all bundled accessories and manuals.
The buyer is responsible for all shipping charges on returned/exchanged merchandise due to the following reasons:
- Buyer purchased the wrong size / color.
- Buyer doesn’t like the item after delivery.
Restriction for Return or Exchange of the following products:
- Underwear (unused and still in original packaging)
- Lingerie (unused and still in original packaging)
- Socks (unused and still in original packaging)
- Sports Wear (unused and still in original packaging)
- Hosiery (unused and still in original packaging)
- Beauty and Fragrance (should not be opened and still in original packaging)
- Contact our customer service team via email email@example.com to initiate the process.
- A customer service will be assigned to coordinate with you throughout the process.
- Once we receive your returned item, we will inspect it and process your refund within 3-5 working days.
- Delivery cost is excluded in the refund.
- Returns that are damaged, soiled, washed, or altered will not be refunded.